Change or Reset User Password or PIN

Change a user's password or PIN through the Access and Identity Dashboard:

1. Hover over the profile icon located at the top-right corner of the dashboard.
2. In the drop-down menu, select either Change Password or Change PIN.
   
3. This will prompt you to enter your old password/PIN and a new password/PIN.
4. Create a password based on the length and complexity requirements as defined in the Admin page.
5. Click OK.

New users will be forced to reset their password or PIN on their first log in attempt. If users have already reset their password or PIN by logging in to the Access and Identity Dashboard, they will not have to reset it in Runtime.

1. In Runtime, type in the username and the default password or PIN as configured in the Admin Dashboard page.
2. Type in the default password or PIN under Old Password, and choose a new password or PIN based on the security policy of the project.
   
3. Click OK.
   Note: If there is only one Workstation in the Access and Identity Management setup, users can log in to the dashboard and Runtime without being prompted to reset their password or PIN.
   Note: "If you were expecting a password reset, but your old password was granted access, your Workstation may be in Read-Only Mode.

Use the Access and Identity Dashboard to enforce password or PIN resets after a defined number of days from when a user last changed their password or PIN.

1. In theAccess and Identity Management Dashboard, go to the Admin Dashboard.
2. Under Expiration, toggle Enable Expiration on.
   
3. Choose how many days before a user's password or PIN must be reset.
4. Click OK.
   Note: No currently logged in users will be affected. The Password Reset or PIN Reset will occur on the next login attempt after the password/PIN has expired.

Use the Access and Identity Dashboard to reset a user's password or PIN. This will restore it to the default value defined on the Admin Dashboard page, and the user will be prompted to create a new password on the next login.

1. In theAccess and Identity Management Dashboard, go to the Users Dashboard and click the Edit icon located to the left of the user's username.
2. In the Edit User page, select either the Password Reset or PIN Reset.
   
3. Click OK when asked to confirm the reset.
   Note: No currently logged in users will be affected. The Password Reset or PIN Reset will occur on the next login attempt after the password/PIN has expired.

You can request a user to change their password or PIN through a Workflow in Runtime.

1. In Designer, either open an existing Workflow or go to the Project Explorer and right-click to add either an Interactive or Background Workflow.
2. If this is a new Workflow, double-click the Start block to configure the trigger; for example, when a Button is Clicked.
3. Click and drag an Action block onto the Workflow canvas.
4. Connect the Action block to its previous and next blocks to be executed.
5. Double-click the Action block.
6. Select User Security and select either Request Password Reset or Request PIN Reset.
   Note: Request Password Reset and Request PIN Reset contains the optional parameter Inactivity Timeout. This parameter takes in time measured in seconds that a user is not actively entering a username or password, and will cancel the operation of reseting the PIN or password and return them to the current Runtime view. Any user activity will reset the timeout, similar to how Inactivity Time operates. This action only triggers if a number is inputted. If left blank or the value is 0, it will remain on the login screen.
   
7. Click OK.