Cisco Unified Communications

Setup

See the Data Servers page for information on configuring driver communication.

Prerequisites


Software	Minimum Version
IPFusion — Cisco Unified Communications	1.0
.NET Framework	4.7.2

When completing your setup, be sure to have the Cisco documentation available for reference.

Ports

These ports must be open in your network firewall for the integration to work.


Purpose	Default Value	Configurable
Dataserver	9452	Yes
Debug Tools	9462	No

Assets

Phone

This asset represents a Cisco telephone.

Required Property Grid Fields


Address	The IP address associated with this phone.
Username	The username used to login to the Cisco system. This is usually for a user created specifically for the Runtime connection.
Password	The password for the associated username.

View all properties

Supported States


Normal	The asset is online and in its default state.
Fault	An issue has been detected in a connected asset.
Masked	The asset has been masked over its true state.
Acknowledged	An asset alarm has been acknowledged.
No Communication	Communication has been lost with the driver or asset. This status can also occur if the communication configuration for the system or asset is invalid. Note: This status is required in all status tables.
Message Waiting	A message is waiting for this phone.

See the Configure a Status Table page for more information on configuring status tables.

Supported Commands


Mask	Mask the asset's true state.
Acknowledge	Acknowledge an asset alarm.
Reset	Resets the asset to its true hardware state.
Cancel	Deselects all selected assets.

See the Command Tables page for more information on configuring command tables.

Workflow Integration

System Commands

System commands are commands executed through Workflows at the system level. For more information about Workflows, see the Workflows section.

Send Message

Sends a text message to a specified phone.

Table 1. Parameters
Asset ID	The ID of the phone to send message to.
Title	The title of message.
Priority	Priority of message from zero to three.
Callback Number	The extension to dial in the Cisco System when the recipient responds.
Message Body	The content of the message being sent.

Troubleshooting

Logs from the driver and Runtime can be viewed in the Debug Tools client. These messages contain information which can provide further context for issues during initialization, or while actively running. This can help diagnose problems.