Everbridge CEM

The Everbridge CEM integrated system provides critical event management.

Definitions

Critical Event Management (CEM) — Management of critical events such as severe weather, workplace violence, active shooters, terrorism, IT and power outages, environmental discharges, critical equipment failures, medical emergencies, social media attacks, etc.

Incident — An object in the Everbridge system which can be used to send information to certain contacts. Incidents can hold variables and accept inputs for them.

Scenario — This is the parent for multiple incidents within the Everbridge system. This can be used to launch multiple incidents. For example, sending notifications in different languages for different contacts.

Setup

See the Data Servers page for information on configuring driver communication.

Prerequisites

Software Version
.NET Framework 4.7.2
IPFusion — Everbridge CEM 1.0

When completing your setup, be sure to have the Everbridge documentation available for reference.

Ports

These ports must be open in your network firewall for the integration to work.

Purpose Default Value Configurable
Dataserver 9630 Yes
Debug Tools 9631 No

Third Party Configuration

When creating incident templates, the integrated system uses Azure Cloud Hosting to receive the events. To configure this, navigate to the Incident Template. In Publishing Options and check Web Posting/Azure.

The web endpoint is fixed to be directed at the Everbridge public API: 
https://evbgremote.azurewebsites.net/api/incident?orgid=OrganizationID
The OrganizationID is replaced with the ID of the Everbridge organization. The username and password will need to be provided for the web endpoint.
Note: The Azure Cloud Hosting uses a queue to store messages. If multiple drivers are using the queue, the messages will be delivered to only one driver.

Communication Configuration

In the integrated system configuration panel, you will find the Communication Settings. The following information is required:

Username The Username of the Everbridge account owner.
Password The Password of the Everbridge account owner.
Organization ID The Organization ID of the Everbridge account owner.
Note: Red X indicates an invalid or out of range value given for field.

Assets

System

The system asset is a representation of the connection state to the Azure Web Posting Queue.

Important: The connection to the Azure Web Posting Queue is separate from the Everbridge credentials.

View all properties

Supported States

Normal The asset is online and in its default state.
Masked The asset has been masked over its true state.
Fault An issue has been detected in a connected asset.
Acknowledged An asset alarm has been acknowledged.
No Communication Communication has been lost with the driver or asset. This status can also occur if the communication configuration for the system or asset is invalid.
Note: This status is required in all status tables.

See the Configure a Status Table page for more information on configuring status tables.

Supported Commands

Mask Mask the asset's true state.
Acknowledge Acknowledge an asset alarm.
Reset Resets the asset to its true hardware state.
Cancel Deselects all selected assets.

See the Command Tables page for more information on configuring command tables.

Workflow Integration

System Commands

System commands are commands executed through Workflows at the system level. For more information about Workflows, see the Workflows section.

Launch Scenario

Provides the ability to launch a scenario.

Table 1. Parameters
Scenario Name The Name of the Scenario to launch.
Parameters A comma separated list of key-value pair strings in the form key::value that are appended as additional configuration parameters for the templates of the scenario being launched.
Note: Some scenarios may have required parameters.
You can view further information about parameters here.

Launch Scenario With Incident Name

Provides the ability to launch a scenario, and pass an incident name to call it under.

Scenario Name The Name of the Scenario to launch.
Incident Name The Name displayed on the Everbridge dashboard of the launched scenario.
Parameters A comma separated list of key-value pair strings in the form key::value that are appended as additional configuration parameters for the templates of the scenario being launched.
Note: Some scenarios may have required parameters.
You can view further information about parameters here.

Launch Incident

Provides the ability to launch an incident.

Template Name The Name of the Template used to launch the incident.
Parameters A comma separated list of key-value pair strings in the form key::value that are appended as additional configuration parameters for the templates of the scenario being launched.
Note: Some scenarios may have required parameters.
You can view further information about parameters here.

Launch Incident with Name

Provides the ability to launch an incident, and pass a given name.

Template Name The Name of the Template used to launch the incident.
Display Name The Name displayed on the Everbridge dashboard of the launched incident.
Parameters A comma separated list of key-value pair strings in the form key::value that are appended as additional configuration parameters for the templates of the scenario being launched.
Note: Some scenarios may have required parameters.
You can view further information about parameters here.

System Events

System events are events used to trigger Workflow actions at the system level. For more information about Workflows, see the Workflows section.

Incident Opened

Provides the ability to receive a notification of an activated incident.

Table 2. Properties
Title The title of the notification or triggered incident.
Message The body of the notification or triggered incident.

Troubleshooting

Logs from the driver and Runtime can be viewed in the Debug Tools client. These messages contain information which can provide further context for issues during initialization, or while actively running. This can help diagnose problems.